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Chief Process Transformation Specialist
3 weeks ago
We're seeking a seasoned professional to spearhead process transformation, focusing on simplifying critical processes and elevating customer experiences. This role will be pivotal in driving Optus' strategic priorities, leveraging advanced process improvement capabilities like Lean Six Sigma and automation.
This two-year fixed term position requires a certified Lean Six Sigma Black Belt with experience in transformation, process design, and customer experience leadership. You'll partner with senior leaders to remove friction, ensure seamless product launches, and drive high-value initiatives with measurable success metrics.
Responsibilities- Develop and execute process transformation strategies to boost efficiency and impact.
- Leverage Lean Six Sigma and automation to deliver large-scale process improvements.
- Collaborate with senior leaders to remove barriers and launch new products seamlessly.
- Lead a portfolio of high-impact initiatives, tracking success through customer-centric measures.
- Builld trusted relationships across the business and industry to influence outcomes.
- Extensive experience in transformation, process design, and customer experience leadership.
- Certified Lean Six Sigma Black Belt (or Master Black Belt).
- Australian Citizenship and ability to attain AGSVA baseline clearance.
- Proven leader who thrives in complex environments.
- Flexible work arrangements, including remote work options.
- Access to extensive learning catalogue for personal growth.
- Vibrant campus life with facilities, employee-led volunteer groups, and more.
Optus values diversity and is committed to equal employment opportunity for all job seekers. If you require any adjustments or accessibility support, please reach out.
