Front Office Professional

4 weeks ago


Karratha, Australia Civeo Full time
Job Title: Guest Services Assistant

We are seeking a highly skilled and experienced front office professional to join our team as a Receptionist in a fly-in/fly-out role, providing exceptional customer service and administrative support.

Key Responsibilities:
  • Be fully conversant with arrivals and departures on a day-to-day and week-by-week basis, preparing information and documentation in advance where required, to ensure efficient check-ins and check-outs.
  • Accurately process bookings, allocate accommodation, and perform check-ins/check-outs using the accommodation software package.
  • Work seamlessly with colleagues in Guest Services and ensure a good communication flow is maintained with other departments in the Village.
  • Ensure that client guest queries are answered or resolved in the shortest possible time in a professional manner.
  • Always adhere to all security procedures, ensuring the securing of any company-issued items during a shift, such as keys, safety deposit boxes, and confidential files.
Requirements:
  • Minimum 6 months' work experience in a front office and/or commercial/hotel accommodation role.
  • Strong administration skills with experience in an Accommodation Software package, preferably RMS.
  • Exceptional communication and customer service skills.
  • Proof of working rights within Australia.
  • Valid National Police Check.
  • Current Driver's Licence.
  • Remote work experience (highly regarded).
What We Offer:
  • Genuine career advancement opportunities within a fast-growing global company.
  • On-site recreational facilities, including a Gym, BBQ facilities, and Retail store.
  • All meals, accommodation, and free on-site parking while on swing.
  • Civeo's Employee Reward & Recognition Platform - The Civeo Hive with exclusive staff discounts.
  • Wellbeing and employee programs, including Employee Assistance Program (EAP) and on-site Health & Lifestyle Coordinators.
About Us:

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.


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