Guest Services Representative

1 month ago

Karratha, Australia Civeo Full time
Job Title: Guest Services Assistant

Reporting to the Village Manager, this position is a 14/7 fly in / fly out roster and is responsible for manning Village reception, welcoming guests, checking guests in and out, handling guest queries, reports and general administration whilst ensuring the highest level of customer service.

Key Responsibilities:
  • Be fully conversant with arrivals and departures on a day to day and week by week basis, preparing information and documentation in advance where required, to ensure efficient, shortest-time check ins and check outs.
  • Accurately process bookings, allocate accommodation, and perform check ins/check outs using the accommodation software package.
  • Work seamlessly with colleagues in Guest Services and to ensure a good communication flow is maintained with other Departments in the Village.
  • Ensure that client guest queries are answered or resolved in the shortest possible time in a professional manner.
  • Always adhere to all security procedures, ensuring the securing of any Company issued items during a shift, such as keys, safety deposit boxes, and confidential files, ensuring any items of a confidential nature are not disclosed.
Requirements:
  • Minimum 6 months' work experience in a front office and/or commercial/hotel accommodation role
  • Strong administration skills with experience in an Accommodation Software package, preferably RMS
  • Exceptional communication and customer service skills
  • Proof of working rights within Australia
  • Valid National Police Check
  • Current Driver's Licence
  • Remote work experience (highly regarded)
What Civeo Can Offer You:
  • Genuine career advancement opportunities within a fast-growing global company
  • On-site recreational facilities including a Gym, BBQ facilities, Retail store, Buffet style eatery
  • All meals, accommodation, and free onsite parking whilst on swing
  • Civeo's Employee Reward & Recognition Platform - The Civeo Hive with exclusive staff discounts across hundreds of retailers
  • Wellbeing and employee programs including Employee Assistance Program (EAP) and on-site Health & Lifestyle Coordinators, providing personal exercise plans and nutritional education
Our successful candidate will be required to complete a pre-employment medical including Drug and Alcohol testing and willing to obtain a National Police Clearance.We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land. We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.

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