Guest Services Representative

3 weeks ago

Karratha, Australia Civeo Full time

Reporting to the Village Manager, this role is a 14/7 fly in / fly out roster position responsible for manning Village reception, welcoming guests, checking guests in and out, handling guest queries, reports and general administration while ensuring the highest level of customer service.

Key Responsibilities:

  • Be fully conversant with arrivals and departures on a day to day and week by week basis, preparing information and documentation in advance where required, to ensure efficient, shortest-time check ins and check outs.
  • Accurately process bookings, allocate accommodation, and perform check ins/check outs using the accommodation software package.
  • Work seamlessly with colleagues in Guest Services and to ensure a good communication flow is maintained with other Departments in the Village.
  • Ensure that client guest queries are answered or resolved in the shortest possible time in a professional manner.
  • Always adhere to all security procedures, ensuring the securing of any Company issued items during a shift, such as keys, safety deposit boxes, and confidential files, ensuring any items of a confidential nature are not disclosed.

Requirements:

  • Minimum 6 months' work experience in a front office and/or commercial/hotel accommodation role
  • Strong administration skills with experience in an Accommodation Software package, preferably RMS
  • Exceptional communication and customer service skills
  • Proof of working rights within Australia
  • Valid National Police Check
  • Current Driver's Licence
  • Remote work experience (highly regarded)

Civeo Offers:

  • Genuine career advancement opportunities within a fast-growing global company
  • On-site recreational facilities including a Gym, BBQ facilities, Retail store, Buffet style eatery
  • All meals, accommodation, and free onsite parking whilst on swing
  • Civeo's Employee Reward & Recognition Platform - The Civeo Hive with exclusive staff discounts across hundreds of retailers
  • Wellbeing and employee programs including Employee Assistance Program (EAP) and on-site Health & Lifestyle Coordinators, providing personal exercise plans and nutritional education

Our successful candidate will be required to complete a pre-employment medical including Drug and Alcohol testing and willing to obtain a National Police Clearance.

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land. We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.

  • Guest Services Representative

    4 weeks ago

    Karratha, Australia Civeo Full time

    Job Title: Guest Services AssistantReporting to the Village Manager, this position is a 14/7 fly in / fly out roster and is responsible for manning Village reception, welcoming guests, checking guests in and out, handling guest queries, reports and general administration whilst ensuring the highest level of customer service.Key Responsibilities:Be fully...

  • Guest Services Assistant

    5 months ago

    Karratha, Australia Civeo Full time

    Reporting to the Village Manager, this position is 14/7 fly in / fly out roster and is responsible for manning Village reception, welcoming guests, checking guests in and out, handling guest queries, reports and general administration whilst ensuring the highest level of customer service.  Key Responsibilities:  Be fully conversant with arrivals and...

  • Customer Service Representative

    3 weeks ago

    Karratha, Australia Coles Full time

    We're looking for a Customer Service Representative to join our Checkouts team at Coles Supermarkets. As a key member of our team, you'll be responsible for providing great customer experiences by working with enthusiasm, energy and pace.About the roleAs a Customer Service Representative, you'll be the go-to person for customer queries, and you'll need to...

  • Customer Service Representative

    4 weeks ago

    Karratha, Australia Telstra Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Part Time Customer Service Representative. As a key member of our retail team, you will be responsible for delivering exceptional customer service and sales experiences to our customers.Key ResponsibilitiesProvide outstanding customer service and support to...

  • Customer Service Representative

    3 weeks ago

    Karratha, Australia Telstra Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Telstra. As a Retail Sales Consultant, you will be responsible for delivering exceptional customer service and sales experience to our customers.Key ResponsibilitiesProvide outstanding customer service and support to customers in-storeIdentify and...

  • Customer Service Representative

    2 weeks ago

    Karratha, Australia Telstra Full time

    At Telstra, we're looking for a Customer Service Representative to join our team in-store. As a Retail Sales Consultant, you'll be passionate about delivering outstanding customer service and providing an exceptional in-store experience. You'll achieve this by building strong relationships with customers, identifying their needs, and offering tailored...

  • Customer Service Representative

    5 days ago

    Karratha, Australia Coles Full time

    At Coles, we're looking for a Customer Service Representative to join our team. In this role, you'll be responsible for providing great customer experiences by working with enthusiasm, energy and pace. You'll be a go-to person for customer queries, and you'll need to be active – you'll be on your feet for long periods of time and may require some moderate...

  • Sales Representative

    7 days ago

    Karratha, Australia JAY JAYS Full time

    About the Role:We're seeking a talented Sales Assistant to join our team at Jay Jays. As a Sales Assistant, you will play a key role in delivering an exceptional customer experience, maximising sales, and representing our brand with style and enthusiasm.Key Responsibilities:Provide exceptional customer service, responding to customer inquiries, and resolving...

  • Customer Service Representative

    3 weeks ago

    Karratha, Australia Sodexo Full time

    Job SummaryWe are seeking a skilled Casual Service Attendant to join our team at Sodexo. As a Casual Service Attendant, you will be responsible for providing exceptional customer service and supporting our clients in a contract services environment.Key ResponsibilitiesDeliver high-quality service to clients and customersSupport the maintenance of client...

  • Customer Service Representative

    3 weeks ago

    Karratha, Australia Sodexo Full time

    Job SummaryWe are seeking a highly skilled and dedicated Casual Service Attendant to join our team at Sodexo. As a Casual Service Attendant, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide excellent customer service and support to clientsAssist with daily operations and tasks as...

  • Customer Service Representative

    1 month ago

    Karratha, Australia Telstra Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Consultant in our Karratha store. As a key member of our team, you will be responsible for delivering exceptional customer service and sales experiences to our customers.Key ResponsibilitiesProvide outstanding customer service and support to...

  • Customer Service Representative

    2 weeks ago

    Karratha, Australia Sodexo Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Casual Service Attendant to join our team at Sodexo. As a key member of our support staff, you will play a vital role in ensuring the smooth operation of our facilities.Key ResponsibilitiesProvide exceptional customer service to clients and colleaguesAssist with daily operations, including...

  • Customer Service Representative

    4 weeks ago

    Karratha, Australia Telstra Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Consultant. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.Key Responsibilities:Provide outstanding customer service and support to customersIdentify and...

  • Customer Service Representative

    3 weeks ago

    Karratha, Australia Telstra Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Part Time Customer Service and Sales Consultant in Karratha. As a key member of our retail team, you will be responsible for delivering exceptional customer service and sales experiences to our customers.Key ResponsibilitiesProvide outstanding customer...

  • Customer Service Representative

    4 weeks ago

    Karratha, Australia Telstra Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Consultant in our Karratha store. As a key member of our team, you will be responsible for delivering exceptional customer service and sales experiences to our customers.Key ResponsibilitiesProvide outstanding customer service and support to...

  • Customer Service Representative

    1 month ago

    Karratha, Australia Telstra Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Consultant at our Karratha store. As a key member of our team, you will be responsible for delivering exceptional customer service and sales experiences to our customers.Key ResponsibilitiesProvide outstanding customer service and support to...

  • Customer Service Representative

    2 weeks ago

    Karratha, Australia Coles Full time

    At Coles Supermarkets, we're committed to providing great customer experiences. As a key member of our team, you'll play a vital role in delivering exceptional service to our customers.About the RoleWorking in the Checkouts and Assisted Checkouts area, you'll be responsible for scanning items, processing payments, and engaging with our customers. You'll be a...

  • Employee Relations Representative

    3 months ago

    Karratha, Australia Bechtel Corporation Full time

    Job Summary:In this role, you will handle project labour relations activities, leading complex employee relations investigations, and resolving employee disputes including work stoppages. You will interpret contracts, enforce work rules, and participate in negotiations. Your work will facilitate positive labour relations on the construction project,...

  • Retail Customer Service Representative

    4 weeks ago

    Karratha, Australia Australia Post Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Customer Service Officer to join our team at Australia Post. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.Key ResponsibilitiesProvide exceptional customer service and sales support to...

  • Retail Customer Service Representative

    2 months ago

    Karratha, Australia Australia Post Full time

    About the RoleWe're seeking a highly skilled and customer-focused Retail Customer Service Officer to join our team at Australia Post. As a key member of our retail team, you'll play a vital role in delivering exceptional customer experiences and providing top-notch service to our customers.Key ResponsibilitiesProvide exceptional customer service and sales...