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Technical Product Specialist
3 weeks ago
A skilled Technical Product Specialist is needed to provide expert technical support for customers, partners, and resellers of various products. The ideal candidate will be responsible for troubleshooting known issues and documenting previously unknown problems for escalation purposes.
Main Responsibilities:
- Provide top-notch technical assistance to customers, partners, and resellers
- Become proficient in at least one product and gain a basic understanding of the others
- Analyze customer requests through multiple communication channels, document, process, and address them according to established procedures
- Determine and escalate unidentified issues to higher levels of support teams following well-defined processes
- Perform scheduled callbacks with customers and stakeholders and respond to their queries based on defined protocols
Key Skills and Qualifications:
- Familiarity with existing product suites and their components
- Knowledge of relevant tools, methods, and procedures
- Potential to continuously develop technical expertise and skills
Tech Requirements:
- Deep knowledge of product features and capabilities
- Ability to effectively communicate complex technical information
