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Studio Operations Manager

2 months ago


Perth, Western Australia Talent Web Full time

About Our Company:

Talent Web is a leading provider of innovative solutions for the photography industry. Our mission is to empower photographers and studios to deliver exceptional experiences to their clients.

The Role:

We are seeking an experienced and passionate Studio Manager / Team Leader to join our team. As a key member of our operations team, you will be responsible for:

  • Overseeing Studio Operations: Ensure the smooth day-to-day operation of our studio, including managing schedules, coordinating with team members, and maintaining a high level of customer satisfaction.
  • Leading and Managing a Team: Lead and motivate a small team of photographers and booking consultants to achieve exceptional customer experiences and meet sales targets.
  • Creating Exceptional Customer Experiences: Deliver uplifting and empowering experiences for customers through meaningful conversations, personalized service, and attention to detail.
  • Booking Photo Sessions and Design Sale Consultations: Book photo sessions and conduct design sale consultations to meet and exceed sales targets.
  • Achieving Sales Targets: Meet and exceed daily and weekly sales KPI targets while maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Run Studio Operations Efficiently: Ensure the efficient operation of the studio, including managing schedules, coordinating with team members, and maintaining a high level of customer satisfaction.
  • Manage and Motivate Team Members: Lead and motivate a small team of photographers and booking consultants to achieve exceptional customer experiences and meet sales targets.
  • Deliver Uplifting and Empowering Experiences: Deliver exceptional customer experiences through meaningful conversations, personalized service, and attention to detail.
  • Build Strong Relationships with Clients: Build strong relationships with clients through meaningful conversations and personalized service.
  • Meet and Exceed Sales Targets: Meet and exceed daily and weekly sales KPI targets while maintaining a high level of customer satisfaction.

The Ideal Candidate:

  • Minimum 2 Years' Experience in a Management/Leadership Role: Proven experience in a management or leadership role, with a track record of success in sales and customer experience.
  • Proven Success in Sales: Demonstrated success in sales, with a strong understanding of sales strategies and tactics.
  • High Energy and Self-Motivation: High energy and self-motivation, with a passion for delivering exceptional customer experiences.
  • Excellent Organisational, Time Management, and Communication Skills: Excellent organisational, time management, and communication skills, with the ability to work effectively in a fast-paced environment.
  • Naturally Curious, a Great Listener, and Insightful: Naturally curious, a great listener, and insightful, with a passion for understanding customer needs and preferences.
  • Nurturing and Empathetic: Nurturing and empathetic, with a strong ability to build strong relationships with clients.
  • Works Well Under Pressure: Ability to work well under pressure, with a strong focus on delivering exceptional customer experiences.
  • Passion for Personal Development and Portrait Photography: Passion for personal development and portrait photography, with a strong understanding of the industry and its trends.
  • Driven by Personal Growth and Achieving Results: Driven by personal growth and achieving results, with a strong focus on delivering exceptional customer experiences and meeting sales targets.

What We Offer:

  • $80,000 - $100,000 + Super: Competitive salary package, including superannuation.
  • Ongoing Training and Development: Ongoing training and development opportunities, to help you grow and succeed in your role.
  • Rewarding Incentive Package: Rewarding incentive package, to recognize and reward your achievements.
  • Opportunity for Professional and Personal Growth: Opportunity for professional and personal growth, with a strong focus on delivering exceptional customer experiences and meeting sales targets.