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Billing Systems Trainer
3 weeks ago
This role involves developing and delivering training content to internal teams and external partners, supporting a large uplift in resources and ensuring successful adoption of new billing processes.
About the Role- Collaborate with program and change teams to scope training needs and delivery requirements
- Develop high-quality, reusable training materials aligned to business objectives
- Deliver face-to-face training sessions to internal staff and BPO partner resources
- Engage with SMEs and stakeholders to evaluate readiness and manage resistance
- Provide updates on training progress, milestones, and outcomes
- Support the transition to new ways of working and successful business adoption
- Work with communications teams to ensure consistent messaging across audiences
- Strong experience in training design, development, and delivery (Oracle CCS or similar billing systems highly regarded)
- Excellent stakeholder engagement and communication skills across all levels
- Resilient, adaptable, and comfortable working in a fast-changing program environment
- Proven ability to manage ambiguity, risks, and issues in a dynamic setting
This is a rare opportunity to contribute to a significant transformation program, with a focus on improving customer experience and streamlining billing operations. You will work in a collaborative environment with a mix of face-to-face and flexible working arrangements.
What We Are Looking For- Highly skilled trainers with strong expertise in Oracle CCS or similar billing systems
- Excellent communication and stakeholder engagement skills
- Ability to work effectively in a fast-paced environment
- Proven track record of managing complex programs and projects