Oracle CCS Trainer

1 week ago

Melbourne, Victoria, Australia Peoplebank Full time
Overview

Join to apply for the Oracle CCS Trainer role at Peoplebank.

Contract: ASAP start – May 2026 (strong chance of extension)

Location: Locations will depend on delivery & training days. Locations include Melbourne CBD, Footscray, Sunbury and working from home

Company: Leading State Government Utilities Department

This role requires two experienced Oracle CCS Trainers to join a major billing transformation program. You will develop and deliver training content to internal teams and external partners, supporting a large uplift in resources and ensuring successful adoption of new billing processes.

About the Role
  • Collaborate with program and change teams to scope training needs and delivery requirements
  • Develop high-quality, reusable training materials aligned to business objectives
  • Deliver face-to-face training sessions to internal staff and BPO partner resources
  • Engage with SMEs and stakeholders to evaluate readiness and manage resistance
  • Provide updates on training progress, milestones, and outcomes
  • Support the transition to new ways of working and successful business adoption
  • Work with communications teams to ensure consistent messaging across audiences
About You
  • Strong experience in training design, development, and delivery (Oracle CCS or similar billing systems highly regarded)
  • Excellent stakeholder engagement and communication skills across all levels
  • Resilient, adaptable, and comfortable working in a fast-changing program environment
  • Proven ability to manage ambiguity, risks, and issues in a dynamic setting
Why Join

This is a rare opportunity to contribute to a significant transformation program, with a focus on improving customer experience and streamlining billing operations. You'll work in a collaborative environment with a mix of face-to-face and flexible working arrangements.

For more information or a confidential discussion, please contact Abi Morton on +61 3 8080 7207 quoting reference 267916.

To apply please click the 'Apply Now' button.


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