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Senior Risk Manager, Corrective Action Specialist
2 months ago
We are seeking a highly skilled Senior Risk Manager to join our team at Tal Services Limited. As a Senior Risk Manager, you will play a critical role in ensuring the continuous embedment and maintenance of our Customer Remediation Framework.
Key Responsibilities:
- Gather and analyze remediation data for Board/ERC reporting, including thematic and trend analysis.
- Coordinate and convene business unit steering committees, maintaining minutes of key decisions and actions relating to customer remediation.
- Deliver well-considered and pragmatic customer remediation advice to business units.
- Support the business in developing customer remediation approaches to ensure fair and timely customer outcomes.
- Establish and maintain customer remediation templates and tools.
- Continuously embed and maintain Tal's Customer Remediation Framework, including Policy, Standard, and supporting documentation maintenance.
- Oversee the Tal customer remediation portfolio.
- Perform periodic sample reviews of remediation activities to ensure alignment with Policy and Standard.
Requirements:
- Proven experience in management report and data collation.
- Relevant academic qualifications.
- Experience in financial services, with specific experience in customer remediation, operational risk oversight, incident management, governance, and compliance.
- A sound understanding of the life insurance industry and life insurance products.
- Ability to communicate and influence at senior management level.
- Excellent relationship development, management, and negotiation skills.
- Proven analytical and critical thinking capability to interpret data and identify patterns & trends to extract insights, inform decision making, and solutions.
- Computer literacy and a solid working knowledge of relevant software, in particular Excel.
- Excellent written, verbal, and presentation skills to influence and articulate technical issues associated with the work area.
About Us:
Tal Services Limited is a leading provider of life insurance and superannuation products. We are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply.
We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.
We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognize their deep connections to the land, sea, and culture.
