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Customer Service Representative
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Customer Service Representative
2 months ago
Our client is a global leader in the manufacturing and distribution industry, located in a major city. Their advanced solutions and international support network streamline customer operations and boost financial success.
Job DescriptionAs a key member of the customer care team, you will play a crucial role in maintaining efficient operations and delivering exceptional customer service. Your responsibilities will include:
- Providing sales support to account managers, distributors, and stakeholders, ensuring seamless communication and collaboration.
- Ensuring timely and efficient stock dispatch, maintaining operational flow, and minimizing delays.
- Performing administrative tasks, including processing sales orders and invoicing, with a focus on accuracy and attention to detail.
- Supporting the development and implementation of new procedures to improve warehouse efficiency and accuracy, driving continuous improvement.
- Providing exceptional customer service, proactively offering solutions, and resolving issues in a timely and professional manner.
- Collaborating closely with the warehouse team to ensure smooth operations and achieve shared goals.
We are seeking a dedicated and experienced Customer Care Support professional with a strong background in Salesforce and CRM systems, invoicing, and freight. The ideal candidate will possess in-depth product knowledge, a passion for delivering outstanding customer service, and excellent communication skills. This fast-paced role involves working with clients via phone and email, requiring a high level of attention to detail and organizational skills. The position is full-time, Monday to Friday, on-site at our office.
