Customer Service and Technical Expert

2 days ago


Brisbane, Queensland, Australia Energy Queensland Full time

At Energy Queensland, we're leading the charge in delivering reliable power to over 2 million customers across Queensland and beyond.

We're seeking a Customer Technical Assessment Officer to join our team. As a key member of our organization, you'll play a vital role in ensuring that our customers receive exceptional service and support.

This is an exciting opportunity to work with a dynamic team and contribute to the success of our company. You'll have the chance to develop your skills and knowledge in customer service, technical assessment, and communication.

Key Responsibilities:

  • Provide information and advice to customers on all aspects of electricity supply, including new connections and supply upgrades.
  • Advise customers on estimated costs associated with installing and relocating assets, processing application forms, and preparing Network Connection Contracts.
  • Investigate customer enquiries, negotiate initial supply arrangements, and liaise with relevant officers and work groups.

Requirements:

  • Advanced Diploma in Electrical Engineering or equivalent qualification (essential).
  • Queensland Electrical Licence as Electrical Fitter / Mechanic or Electrical Linesperson/ Jointer (desirable).
  • Technical understanding of activities of an electricity distribution authority, including design, construction, maintenance, and operation of underground and overhead mains and associated equipment.
  • Australian or New Zealand citizenship or an Australian permanent residency.

Benefits:

  • Competitive salary: $128,919 per annum + 14.75% superannuation for a 9-day fortnight, or $148,901 per annum + 14.75% superannuation for a 10-day fortnight.
  • Flexible working arrangements, including up to 50% work-from-home options for applicable roles.
  • Personalised professional development opportunities to invest in technical and business disciplines.
  • Healthy work-life balance on a 72-hour, 9-day fortnight roster.

About Us:

Energy Queensland is a leader in the energy sector, committed to delivering reliable power to our customers. We value diversity and inclusion, and we welcome applications from candidates who share our values.



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