Technology Solutions Professional

5 days ago

Sydney, New South Wales, Australia beBeeTechnology Full time $120,000 - $150,000
Unlock Your Potential as a Technology Solutions Expert

  • As a seasoned professional in contact centre technology leadership, you will be responsible for driving the evolution of our cloud-based platforms with a focus on Genesys Cloud and Microsoft Dynamics.

Key Responsibilities:
  • Lead the development of our contact centre product roadmap, focusing on AI-powered solutions and omnichannel customer engagement.
  • Identify and deliver enhancements in AI, self-service, and analytics to support business growth and improve customer experience.
  • Translate business needs into scalable platform features, ensuring seamless integration across all touchpoints.
  • Oversee effective usage of contact centre AI solutions, including Coaching AI, Knowledge AI, and Training AI, to drive operational efficiency and customer satisfaction.
  • Manage Contact Centre tools and drive adoption across the team, evaluating and implementing new technologies with global teams to optimize platform performance.
  • Monitor KPIs and implement improvements using insights from performance data, leading training and change initiatives to support tool usage and enhance CX strategy.

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