Patient Liaison Representative

20 hours ago


Toowoomba City, Australia The Aushealth Hospital Research Fund Ltd Full time
About Us
AusHealth Hospitals is a trusted partner to over 50 hospital and ambulance services nationally, providing tailored delivery models for each client. Our journey began in 1985, and we continue to grow and expand our services.

Job Overview
This role offers an excellent opportunity to build your career within the health industry. As a Patient Liaison Representative, you will be responsible for managing a portfolio of accounts, liaising with patients, relatives, admission office, ward staff, and health funds. You will meet patients in the hospital to obtain financial consent, relevant admission, and private health insurance paperwork to collect fees. Providing exceptional customer service through building and maintaining effective relationships is crucial for this role. Confidentiality of patient records must also be maintained.

Your Responsibilities
Liaising with patients, medical consultants, and external organisations relating to hospital fees and charges (face-to-face or over the phone) is a key aspect of this role. You will undertake inbound and outbound calls as well as meeting with patients at the hospital. Identifying patients that need to be visited and prioritising hospital & patient visits are essential tasks. Assisting with the resolution of account queries for patients and health funds is also required. Ensuring all contractual requirements, privacy, and ACCC/ASIC debt collection guidelines are adhered to is critical.

Requirements
To be successful in this role, you will have prior experience in a similar healthcare role (desirable but not essential). An understanding of private health insurance cover and associated processes is necessary. Excellent interpersonal and communication skills are required, along with exceptional organisation and time management. Proficiency in the MS Office suite is essential. Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship is also required. Ability to work collaboratively with a multi-disciplinary team and problem-solve and negotiate are important skills. A high level of accuracy and attention to detail is also necessary. A second language or Certificate III in Mercantile Agents will be highly regarded. Estimated Salary: $55,000 - $65,000 per annum based on location and experience.

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