Patient Liaison Representative
20 hours ago
AusHealth Hospitals is a trusted partner to over 50 hospital and ambulance services nationally, providing tailored delivery models for each client. Our journey began in 1985, and we continue to grow and expand our services.
Job Overview
This role offers an excellent opportunity to build your career within the health industry. As a Patient Liaison Representative, you will be responsible for managing a portfolio of accounts, liaising with patients, relatives, admission office, ward staff, and health funds. You will meet patients in the hospital to obtain financial consent, relevant admission, and private health insurance paperwork to collect fees. Providing exceptional customer service through building and maintaining effective relationships is crucial for this role. Confidentiality of patient records must also be maintained.
Your Responsibilities
Liaising with patients, medical consultants, and external organisations relating to hospital fees and charges (face-to-face or over the phone) is a key aspect of this role. You will undertake inbound and outbound calls as well as meeting with patients at the hospital. Identifying patients that need to be visited and prioritising hospital & patient visits are essential tasks. Assisting with the resolution of account queries for patients and health funds is also required. Ensuring all contractual requirements, privacy, and ACCC/ASIC debt collection guidelines are adhered to is critical.
Requirements
To be successful in this role, you will have prior experience in a similar healthcare role (desirable but not essential). An understanding of private health insurance cover and associated processes is necessary. Excellent interpersonal and communication skills are required, along with exceptional organisation and time management. Proficiency in the MS Office suite is essential. Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship is also required. Ability to work collaboratively with a multi-disciplinary team and problem-solve and negotiate are important skills. A high level of accuracy and attention to detail is also necessary. A second language or Certificate III in Mercantile Agents will be highly regarded. Estimated Salary: $55,000 - $65,000 per annum based on location and experience.
-
Patient Liaison Specialist
2 days ago
Toowoomba City, Australia The Aushealth Hospital Research Fund Ltd Full timeRole OverviewA highly motivated Patient Liaison Specialist is required to join our team at The Aushealth Hospital Research Fund Ltd, based on-site at Toowoomba Hospital.About the RoleThis is a 6-month contract position, starting in January 2024, with the possibility of extending or becoming a full-time ongoing position. As a Patient Liaison Specialist, you...
-
Patient Liaison Specialist
4 days ago
Toowoomba City, Australia The Aushealth Hospital Research Fund Ltd Full timeCompany OverviewAusHealth Hospitals, a trusted partner to over 50 Hospital and Ambulance services nationally, began its journey in 1985. We have expanded to provide tailored delivery models for each individual client, partnering from patient presentation to collecting aged debts.
-
Patient Liaison
3 days ago
Toowoomba City, Australia The Aushealth Hospital Research Fund Ltd Full time• Great opportunity to build your career within the Health Industry!• Contract role with the possibility to extend, for the right person• Salary sacrifice (up to $15,900)Who are we?AusHealth Hospitals began its journey in 1985. Since then, we have expanded to be a trusted partner to over 50 Hospital and Ambulance services nationally. Our delivery model...
-
Industry Liaison Manager
6 months ago
Melbourne City Centre, Australia HAYS Full timeIndustry Liaison Manager **Your new company** SkillsEQuipped is a not-for-profit, industry-led Jobs and Skills Council (JSC) representing the Retail, Personal Services, Hospitality, Tourism & Travel and The Arts sectors. SkillsEQuipped is one of the largest of the JSC's, collectively representing customer experience industries which are essential drivers...
-
Toowoomba, Queensland, Australia ProVision Full timeAt ProVision, we're seeking a skilled Optical Dispenser and Receptionist to join our eyecare team in Toowoomba. This is a full-time role combining optical dispensing and reception duties.About the OpportunityThis position offers a versatile work environment where you'll be involved in various aspects of patient care:You will perform reception duties,...
-
Aboriginal and Torres Strait Islander Liaison
5 months ago
Toowoomba, Australia Queensland Health Full timeAbout the Role As the Aboriginal and Torres Strait Islander Liaison Officer, you will provide support and assistance to Aboriginal and Torres Strait Islander patients and families. You will have knowledge of contemporary Aboriginal and Torres Strait Islander health and cultural issues within a complex and large health environment. Under s25 of the...
-
Townsville City Center, Queensland, Australia Lendlease Full timeAbout LendleaseLendlease is a leading property and infrastructure group that strives to create the best places for its clients, communities, and employees. With over 40 years of experience in Australia, we have established ourselves as a retail industry leader.We are committed to delivering exceptional customer experiences through our fully integrated...
-
Medical Science Liaison
1 month ago
City Of Moreton Bay, Australia Vera Therapeutics Full timeJob Title: Medical Science LiaisonWe are seeking an experienced Medical Science Liaison to join our team at Vera Therapeutics. As a Medical Science Liaison, you will play a critical role in increasing awareness about the unmet need and pathogenesis of Ig AN, and the role of targeting BAFF and APRIL as a potentially transformative, disease-modifying...
-
Customer Service Representative
4 weeks ago
Townsville City Center, Queensland, Australia Lendlease Full timeCustomer Service RepresentativeLendlease is a leading property and infrastructure group with a vision to create the best places for our clients, communities, and employees. We are seeking a Customer Service Representative to join our team in Shoreline - Redland Bay.This role acts as a key liaison between Centre Management, the Customer Service Team, and our...
-
Customer Service Representative
4 weeks ago
Townsville City Center, Queensland, Australia Lendlease Full timeAbout the RoleThe Customer Service Representative plays a critical role in providing an exceptional customer experience for our customers. This role acts as a key liaison between the Centre Management, the Customer Service Team and our customers.Key ResponsibilitiesProvide support in the analysis and preparation of sales reportsCoordinate and gather...
-
Customer Service Representative
4 weeks ago
Townsville City Center, Queensland, Australia Lendlease Full timeAbout the Role:The Customer Service Representative plays a critical role in providing an exceptional customer experience for our customers. This role acts as a key liaison between the Centre Management, the Customer Service Team and our customers.Key Responsibilities:Provide support in the analysis and preparation of sales reports.Coordinate and gather...
-
Mining Customer Support Representative
5 months ago
Toowoomba, Australia Hitachi Construction Machinery Full time**Hitachi Benefits** - ** TWO bonuses a year**:Potential to earn biannual bonuses providing increased earning capacity - ** Competitive pay rate: Package up to $145k + fully maintained company vehicle + biannual bonuses**: - ** Health**:Discounted Medibank health insurance policy - ** Wellness program**:access to Employee Assistance Program - **...
-
Physiotherapy Clinical Lead
4 weeks ago
Toowoomba City, Australia Prospero Health & Social Care Full timeJob DescriptionJob Title: PhysiotherapistJob Summary: We are seeking a highly skilled and experienced Physiotherapist to join our team as a Clinical Lead. The successful candidate will be responsible for delivering high-quality physiotherapy services, providing leadership and contributing to the advancement of quality physiotherapy services and optimal...
-
Senior Physiotherapist
18 hours ago
Toowoomba City, Australia Prospero Health & Social Care Full timeCompany Overview">Prospero Health & Social Care is a leading provider of healthcare services, committed to delivering high-quality care to our patients."> ">Job Summary">We are seeking an experienced and skilled Senior Physiotherapist to join our team in Toowoomba. The successful candidate will have a strong clinical background and excellent leadership...
-
Toowoomba, Australia Queensland Health Full timeWhat your day will look like.... Each day will be a dynamic mix of engaging with patients, families, and healthcare professionals to ensure culturally safe and compassionate care. You'll advocate for Aboriginal and Torres Strait Islander patients, helping them navigate hospital processes, treatment plans, and discharge pathways. You'll work closely with the...
-
Maori and Pacific Hospital Liaison Officer
5 months ago
Logan City, Australia Queensland Health Full time**About the Role**: Are you a Maori and Pacific Islander Hospital Liaison Officer who wants to support the community? We're looking for a person who has what it takes to support our team to deliver exceptional services to Maori and Pacific Islander patients. We are currently looking for someone who is passionate about providing excellent customer service, to...
-
Business Development Representative
3 days ago
Townsville City Center, Queensland, Australia Lendlease Full timeWe are seeking a highly skilled Business Development Representative to join our team at Lendlease, a leading property and infrastructure group. Located in Shoreline - Redland Bay, this role presents an exceptional opportunity for individuals with a passion for customer service to make a meaningful impact.Salary: $41,000 - $50,000 per annum, depending on...
-
Dental Customer Service Representative
5 days ago
Townsville City Center, Queensland, Australia 1300Smiles Dentists Full timeRole OverviewWe are seeking a highly skilled and efficient Dental Customer Service Representative to join our team at 1300SmILES. In this role, you will be the first point of contact for our patients, providing exceptional customer service and ensuring a smooth patient experience.ResponsibilitiesRespond to patient inquiries via phone and online chat.Schedule...
-
Clinical Lead Physiotherapist
1 week ago
Toowoomba City, Australia Prospero Health & Social Care Full timeProspero Health & Social CareWe are seeking an experienced and skilled Clinical Lead Physiotherapist to join our team in Toowoomba. This is a challenging and rewarding role that will provide you with the opportunity to make a real difference in the lives of our patients.About the Role:This position is responsible for leading and managing the physiotherapy...
-
Icu Registrar Ocum Required in Qld
5 months ago
Toowoomba, Australia Wavelength International Full time**ICU Registrar ocum required in QLD**: Contact Aimee for more information **Duration**: 3 weeks **Conditions**: ICU / ED / anaesthetic registrars preferred. Post-primary advantageous. Previous ICU experience preferred but not essential. Role will include - Assessment and management of ICU inpatients. Procedures including arterial and central access,...