
Strategic Enterprise Solutions Expert
3 days ago
Our Customer Experience and Success organization empowers customers to accelerate business value through differentiated experiences. We drive cross-company alignment and execution, consistently exceeding customer expectations.
The Global Customer Success organization is leading the effort to enable customer success on the Microsoft Cloud by harnessing AI-powered capabilities and human expertise. As a Cloud Solution Architect specialising in Dynamics Customer Experience, you will work with customers and partners building, deploying, operating, and optimising large complex enterprise environments.
- Deliver proactive services to ensure customer mission critical solutions are in top operational health.
- Provide education workshops, assessments, and tailored guidance to customers.
- Work with Microsoft Support to expedite incident resolution.
This role involves short and long-term customer engagements and allows for flexible working arrangements, including up to 50% remote work. You will be a key technical resource for customers, focusing on delivering services that meet their needs and resolve issues efficiently.
ResponsibilitiesAs a Cloud Solutions Specialist, your responsibilities will include:
- Participating in proactive customer engagement strategies.
- Collaborating with cross-functional teams to deliver successful customer outcomes.
- Developing and implementing solutions that meet customer needs and resolve technical issues.
Our mission is to empower every person and organisation on the planet to achieve more. We strive to create a culture of inclusion where everyone can thrive at work and beyond.
Key Skills and QualificationsTo succeed in this role, you will need:
- Expertise in cloud-based solutions.
- Excellent communication and problem-solving skills.
- Able to work collaboratively as part of a team.
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