Team Service Delivery Leader

1 week ago

NewcastleMaitland, Australia beBeeServiceDelivery Full time $90,000 - $120,000
Service Delivery Manager

We are seeking a highly skilled professional to manage and supervise our service delivery team. The successful candidate will have experience in leading teams, providing technical support, and managing daily operations.

The role is responsible for allocating tickets, conducting reviews, guiding and mentoring team members, identifying training needs, and coordinating day-to-day activities.

The ideal candidate will possess excellent communication skills, proficiency in service desk operations, performance management experience, and good troubleshooting skills.

Additionally, the successful candidate will have previous experience in service desk or call center support roles, ITIL knowledge, and advanced technical skills.

  • Lead and support the team in daily operations
  • Perform ticket allocation and reviews
  • Provide continuous guidance and mentoring
  • Identify training needs and assist with performance management
  • Coordinate day-to-day team activities

The Service Delivery Manager will also be responsible for promoting continuous improvement, collaborating on recruitment and onboarding processes, approving leave and managing team resourcing and leave balances, ensuring consistent delivery of quality services, and understanding and meeting SLA requirements.

If you are a motivated and experienced professional looking to take on a leadership role, we encourage you to apply.

What We Offer:

  • A dynamic team environment with a strong technical support network
  • Broad range of options for training and developing your IT skills
  • Opportunity to work with the latest technologies
  • Internal career growth for high performers
  • Cost price on products from our suppliers
  • Lunches and snacks provided
  • Bonuses and incentives for upskilling
  • Referral bonus

We value community, integrity, agility, and commitment, and we are looking for new team members who showcase these core values.

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