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Service Delivery Manager
2 weeks ago
We are seeking an experienced leader to manage the day-to-day operations of service delivery across various programs.
Key Responsibilities:- Develop and oversee operational systems, workflows, and compliance frameworks.
- Ensure participant goals are at the centre of all planning and supports.
- Collaborate with clinical and administrative teams to support quality service delivery.
- Monitor KPIs and performance metrics aligned with industry standards.
- Drive continuous improvement across policies, reporting, and service planning.
- Assist with onboarding, supervision, and mentoring of staff as needed.
- Act as a key point of escalation for service delivery issues and resolutions.
To be successful in this role, you will bring:
- Experience working in the service sector or similar environment.
- A strong understanding of operational management principles.
- Proven success in an operational or leadership role.
- A collaborative approach to people management.
- Excellent communication and problem-solving skills.
- Experience working with diverse teams and a commitment to inclusive practice.
- Qualifications in business or management (highly regarded).
Be part of a dynamic team creating real impact. Work in a flexible, supportive, and growth-oriented environment. Opportunity to help shape a growing organisation. Ongoing professional development and leadership support.
