Business Solutions Analyst

7 days ago


Brisbane, Queensland, Australia Peoplebank Australia Ltd Full time
About the Role

The Business Solutions Analyst will play a crucial part in the implementation of both the new payments environment and the booking and ticketing solution. This role will report to the Project Managers for both the Booking and Ticketing (B&T) and the Customer Centric Payments (CCP) projects.

Key Responsibilities
  • Collaborate with Business Analysts and Solution Architects to define solutions for both projects, including:
  • Defining new business processes and procedures
  • Defining functional requirements and specifications
  • Ensuring business expectations are met by the defined solution
  • Participating in the procurement process to define suppliers' requirements and evaluate responses
  • Working with suppliers, integration teams, and Councils system developers to ensure the solution meets the expectations of all stakeholders
Required Skills
  • At least 3 years of experience as a Business Analyst
  • Experience implementing a SaaS solution in a complex environment
  • Experience working on multiple complex projects simultaneously
  • Experience in Booking & Ticketing, Event Management
Required Interpersonal Skills
  • Excellent communication and interpersonal skills
  • Experience working with virtual and shared teams
  • Highly developed written skills (documentation, communications, and presentations)
  • Highly organized with a focus on deliverables and able to work to deadlines
  • Attention to detail
  • Strong ability to liaise with a range of stakeholders
  • Strong emotional intelligence
  • Ability to adapt and change approaches, solutions, and processes when required
Desirable Skills
  • Experience in the Payments domain and understanding of modern payment offerings
  • Experience working for local or state government


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