Retail Team Leader

17 hours ago

Sydney, New South Wales, Australia Inchcape Full time

At Inchcape, we are seeking a highly skilled and motivated Retail Team Leader to join our team at our Artarmon Dealership. As a key member of our leadership team, you will be responsible for driving business performance and delivering exceptional customer experiences.

The ideal candidate will have proven experience in leading sales teams, with a strong track record of achieving revenue growth and meeting targets. You will have excellent communication and leadership skills, with the ability to inspire and motivate your team to achieve their full potential.

We offer a competitive salary package, including a base salary of $120,000 - $150,000 per annum, depending on experience, plus additional benefits such as ongoing professional development opportunities and access to our employee benefits program.

In this role, you will lead, coach, and develop a high-performing Customer Experience team to deliver outstanding customer journeys while achieving sales and profit targets. You will oversee the entire customer experience, manage site operations, and ensure everything runs smoothly and meets our high standards.

Key responsibilities include:

  • Driving P&L performance and meeting KPIs.
  • Overseeing the customer journey, ensuring flexible and seamless vehicle delivery.
  • Working with Stock Control to meet inventory and customer demands.
  • Leading F&I performance, compliance, and finance support.
  • Ensuring site operations are smooth, safe, and compliant with HSE and OEM standards.
  • Recruiting, onboarding, and developing your team for high engagement and performance.

To succeed in this role, you will need:

  • Proven management experience in a sales environment, with a track record in revenue growth.
  • Success in leading and developing teams to achieve customer satisfaction and performance goals.
  • Strong communication and multitasking skills.
  • A focus on delivering excellent customer service and attention to detail.
  • Leadership skills with a passion for team development and upholding company values.
  • Automotive industry experience and F&I knowledge (desirable).
  • Familiarity with Salesforce or similar CRM (desirable).
  • Valid driver's license and availability to work Saturdays.

Why choose us?

  • Ongoing professional development and career growth opportunities.
  • Supportive, positive team environment.
  • Additional leave days, including Wellbeing and Volunteering Leave.
  • Access to our employee benefits program, including vehicle discounts and more.

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