Administration Support Officer
1 week ago
Mater Misericordiae Ltd is seeking an experienced Administration Officer to join their team working in admissions and patient contacting across Mater Hospital Brisbane Day Procedure Unit and Endoscopy.
Key Responsibilities- Provide exceptional customer service to patients and clients
- Outbound calling to patients to update their demographics, confirm attendance, and address any queries
- Focus on improving patient engagement and implementing strategies to increase response rates for outbound communications
- Cross-training in front of house DPU or Endoscopy roles to provide variety and assist with shift coverage
- Process patient admissions, transfers, and discharges and prepare clinical forms
- Provide administrative support to clinical staff
- Maintain a high level of discretion and confidentiality, complying with administration and financial policy and procedures
- Continually demonstrate highly developed written communication skills, including the ability to draft routine correspondence on behalf of senior management
- Highly experienced in providing medical administration support
- Highly developed time management and organisational skills
- Previous experience in outbound phone communications is highly desirable
- Strong computer skills, including competence in using Patient Administration systems or the ability to quickly learn new systems
- Excellent customer service and interpersonal communication skills
- Ability to organise and prioritise work effectively within a busy, fast-paced, demanding environment
Mater Misericordiae Ltd is Queensland's largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.
We are a leader in healthcare, education, and research, and that's because we employ exceptional people.
As a Mater employee, you'll have access to a range of benefits, including salary packaging, meal and entertainment expenses, education and professional development, and more.
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