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Director of Resident Experience
2 weeks ago
Our organization seeks a senior leader to drive operational excellence and strategic impact in residential aged care. This leadership role involves overseeing the delivery of safe, consumer-directed care that meets all accreditation and quality standards.
The successful candidate will be responsible for driving continuous improvement in resident outcomes and experiences, leading, mentoring and supporting managers to build a positive culture, accountability and high performance. They will also be accountable for improving morale, attraction, retention and development of staff across all homes.
This is a fast-paced environment where you will play a crucial role in shaping our company's success and ensuring the success of every facility. The ideal candidate has proven experience overseeing residential aged care operations across a large number of sites, strong knowledge of Australian aged care standards, accreditation and compliance requirements.
Key responsibilities include:
- Ensuring safe, high-quality care that meets accreditation and quality standards
- Driving continuous improvement for resident outcomes and experiences
- Leading, mentoring and holding managers accountable for building a positive culture and achieving business objectives
- Improving staff morale, attraction, retention and development across all facilities
The successful candidate will have exceptional commercial and clinical insight, with a commitment to delivering safe, consumer-directed care and consistently high-quality outcomes. They will also possess financial acumen, with a record of achieving operational and budgetary targets.
We are committed to innovation and excellence in aged care, and we expect our leaders to share this vision. If you are a strategic thinker with excellent communication and stakeholder management skills, we encourage you to apply for this leadership role.
