Grain Services Liaison
2 weeks ago
About GrainCorp
We are the largest grain storage and handling network on the east coast of Australia, operating over 150 regional receival sites and seven bulk port terminals. Our network stores and markets wheat, barley, canola, sorghum, and specialty commodities, connecting over 10,000 growers with more than 1,000 end-market customers across the food, beverage, edible oils, and animal feed industries.
About the Role
The Grower Experience Representative plays a vital role as the first point of contact for our growers, managing all grower enquiries and requests, while working across our systems to provide the highest level of service and support. This role is based out of our Tamworth office.
Key Responsibilities
- Support growers in the use of our platforms, including CropConnect.
- Develop and maintain relationships with growers, promoting GrainCorp, our products, and services, and processing their requirements in a timely and accurate manner.
- Assist growers across the region with any supply chain or operations issues and questions, and provide support to the Operations team in this key area of grower engagement.
- Provide relevant, concise, and timely information to stakeholders as required.
- Assist with the planning and promotion of GrainCorp grower meetings and industry events.
About Your Experience
Our ideal candidate has experience gained in a frontline customer service, administration, or technology services role within a commercial setting. They will demonstrate excellent communication skills, attention to detail, computing skills, and aptitude for technology and systems, as well as strong numeric ability, troubleshooting, and problem-solving skills.
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