Business Systems Coordinator

3 days ago

Tamworth, New South Wales, Australia Challenge Community Services Full time
About the Role

The Business Support and Systems Administration Coordinator role is a key position within Challenge Community Services. This individual will be responsible for managing service delivery data and compliance matters across multiple sites in the New England and Upper Hunter areas.

This role combines high-level analytical skills with a sound understanding of NDIS and other government-funded programs to ensure transparent and compliant customer service delivery. The successful candidate will oversee office functionalities, manage customer engagement processes, and contribute to continuous improvement initiatives.

Key Responsibilities
  1. Liaison and Engagement: Manage referrals and client engagement, ensuring service alignment with funded plans and compliance with agreements.
  2. Administrative Support: Provide high-level administrative support, including reporting, auditing, and budget monitoring.
  3. Team Collaboration and Training: Communicate with team members, foster a supportive environment, and deliver training to improve efficiency.
  4. Innovation and Improvement: Contribute to regional projects, introduce service enhancements, and seek process improvements.
  5. Communication and Reporting: Update workflow statuses, report to senior management, and support temporary staff for operational continuity.
About You

To be successful in this role, you will possess the following skills and qualifications:

  • Administrative experience, ideally with NDIS or similar programs.
  • Proficiency in client management systems, Microsoft Office Suite (Excel pivot tables, Power BI).
  • Strong skills for engaging with clients and stakeholders.
  • Ability to manage tasks, prioritise, and manage time effectively.
  • Experience in training and supporting team members.
  • Understanding of NDIS service agreements and funding.
  • Highly organised and detail-focused.
  • Strong problem-solving and innovative thinking.
  • Ability to work independently and in a team.
  • Commitment to ongoing learning and development.
  • Degree or qualification in Business Administration or a related field

Please note that experience in the disability or aged care sector and a not-for-profit organisation would be highly regarded.

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