Grower Experience Liaison
4 weeks ago
About our team
GrainCorp is a leading grain storage and handling network on the east coast of Australia, operating over 150 regional receival sites and seven bulk port terminals. We store and market wheat, barley, canola, sorghum, and specialty commodities, connecting over 10,000 growers with more than 1,000 end-market customers across the food, beverage, edible oils, and animal feed industries.
About the role
The Grower Experience Representative plays a vital role as the first point of contact for our growers, managing all grower enquiries and requests, while working across our systems to provide the highest level of service and support. This role is based out of our Tamworth office and requires excellent communication skills, attention to detail, and a strong ability to troubleshoot and problem-solve.
Key responsibilities
- Support growers in the use of our platforms, including CropConnect
- Develop and maintain relationships with growers to promote GrainCorp, our products, and services
- Assist growers across the region with supply chain or operations issues and provide support to the Operations team
- Provide relevant information to stakeholders as required
- Assist with the planning and promotion of GrainCorp grower meetings and industry events
About your experience
We are looking for someone with experience in a frontline customer service, administration, or technology services role within a commercial setting. You will have excellent communication skills, attention to detail, and a strong ability to troubleshoot and problem-solve. Intermediate to advanced Excel skills are an advantage.
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