Motor Vehicle Service Representative

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $90,000

Job Title: Motor Vehicle Service Representative

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We are seeking a skilled and customer-focused individual to join our team as a Motor Vehicle Service Representative. This role involves providing exceptional service to clients by coordinating service bookings, liaising with customers, and working closely with the workshop and parts department.

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About the Role:

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  • Deliver high-quality customer service and ensure client satisfaction">
  • Communicate vehicle symptoms and fault rectifications effectively">
  • Pricing of accurate parts and labor">
  • Identify opportunities to upsell relevant services">
  • Maintain open communication with clients regarding their vehicle's servicing">
  • Manage complaints and resolve issues efficiently">
  • Prepare accurate invoices and close repair orders on time">
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Requirements:

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  • Excellent customer service and presentation skills">
  • Strong organisational and process management skills">
  • Proficiency in IT systems, particularly ERA experience">
  • Calm and efficient work manner, maintaining high standards and accuracy">
  • Effective relationship-building and business growth abilities">
  • A valid driver's license">
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What We Offer:

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  • A competitive salary and commission structure">
  • A fun and dynamic work environment">
  • Maternity and Paternity Leave provisions">
  • A Monday-to-Friday work schedule with no weekend work">
  • The opportunity to work with a luxury brand">

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