Autonomous Systems Technical Operations Lead

2 weeks ago

Brisbane, Queensland, Australia beBeeTechnical Full time $180,000 - $250,000
Key Role: Technical Operations Manager

This is a specialized role that requires technical expertise, leadership skills and the ability to work effectively across organizational boundaries.

The ideal candidate will have experience working on complex systems comprised of edge and cloud computing elements, sensing and sensor processing communicating using fixed and wireless networks. They will also have a strong software development background, preferably in Python and C++.

Main Responsibilities:
  • Lead a team of engineers who provide technical support for high-availability autonomous systems. The team will be responsible for establishing best practices for incident management, ensuring rapid response and resolution for high-availability systems.
  • Develop and implement comprehensive monitoring systems for support effectiveness metrics including: First Time Fix Rate (FTFR), Time to Resolution/Containment Action, Time to Root Cause identification, Product quality metrics (defect escape rates).
  • Establish SLA compliance tracking and reporting mechanisms for Open Autonomy and FMS deployments.
  • Analyze and report on product quality trends and support effectiveness to senior leadership.
  • Drive continuous improvement initiatives within both Development and Support organizations.
Qualifications & Skills:

Must Have:

  • Bachelor's Degree in Software, Mechatronics, Systems Engineering or equivalent.
  • 5+ years' experience working on complex systems comprised of edge and cloud computing elements, sensing and sensor processing communicating using fixed and wireless networks.
  • 2+ years of people management experience in a technical environment.
  • Strong software development background, preferably in Python and C++.
  • Proven experience with high-availability systems and autonomous or robotics platforms.
  • Experience with incident management frameworks (ITIL, SRE practices).
  • Experience with monitoring and observability tools.
  • Demonstrated ability to work effectively across organizational boundaries.
  • Excellent analytical and problem-solving skills with focus on root cause analysis.
  • Strong written and verbal communication skills.

Nice to Have:

  • Prior experience with the mining industry and/or mining operational systems such as Fleet Management or Autonomous Equipment.
  • Experience working with cloud environments such as AWS or Azure.
  • Knowledge of Open Autonomy frameworks and autonomous vehicle systems.
  • Experience with data analytics and visualization tools.
  • Six Sigma, Lean, or other process improvement certifications.
Eligibility & Travel:

Requirements:

  • Must be eligible to work in Australia.
  • This role may require some international and domestic travel to customers sites or Wenco offices (

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