Order Fulfillment and Customer Service Operations Coordinator

2 days ago


Kogarah, Australia Healthcare Professionals Group Full time
Dynamic Role in a Growing Healthcare Company

We are seeking an experienced Order Fulfillment and Customer Service Operations Coordinator to join our team. This is a fantastic opportunity to be part of a dynamic and growing company making a real difference in healthcare.

About the Opportunity

In this varied and fast-paced role, you will play a pivotal part in managing customer inquiries and processing orders from healthcare providers globally. You will liaise with multiple teams, including engineering, production, and external manufacturers, to ensure timely delivery of high-quality medical products.

Key Responsibilities
  • Act as the first point of contact for customer inquiries (local and international).
  • Manage and triage 20-50 inquiries per day using Salesforce, ensuring efficient case allocation.
  • Process orders for healthcare providers through various internal systems with a sharp eye for detail.
  • Liaise with manufacturing partners and engineers to coordinate production and delivery.
  • Troubleshoot and resolve order issues, escalating complex cases as needed.
  • Maintain up-to-date product knowledge and provide exceptional service to customers and stakeholders.
Requirements
  • Previous experience in customer service within the medical devices, healthcare, or related industry.
  • Strong competency in Salesforce or similar CRM systems.
  • Ability to manage high volumes of inquiries and multitask effectively.
  • High attention to detail and problem-solving skills.
  • Technically adept and comfortable navigating various order processing systems.
What We Offer
  • A competitive salary: $80,000 - $90,000 per annum based on your experience.
  • Flexible working arrangements – hybrid and remote options once trained.
  • Convenient parking on-site.
  • Opportunity to work in a collaborative and supportive team environment.

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