Customer Service Representative

1 week ago


Kogarah, Australia Westpac Group Full time

We are seeking a highly skilled Customer Service Representative to join our team at the Westpac Group. As a Customer Connect Banker, you will be responsible for servicing and fulfilling banking needs of customers quickly, accurately, and efficiently on a range of general banking enquiries.

Key Responsibilities:

  • Respond to inbound calls and provide outstanding service to our banking customers on each and every call.
  • Service and fulfil banking needs of customers quickly, accurately, and efficiently on a range of general banking enquiries.
  • Work across our operating hours Monday to Friday 8:00 AM to 8:00 PM.

Requirements:

  • At least 12 months customer service experience (any industry)
  • Strong communication skills and an ability to navigate numerous systems to support our customers
  • Ability to adjust to a high-paced, KPI environment
  • Happy to commute and work onsite at our Kogarah Office

What We Offer:

  • Full training provided from day one to ensure your success in the role
  • Flexibility to work from home 3 days a week post training
  • Incremental salary increases will be applied as you progress through the training journey
  • Opportunity to work overtime. Penalty rates will apply

Working at Westpac:

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.



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