Customer Service Representative

2 days ago


Kogarah, Australia Westpac Group Full time

We're seeking a talented Customer Service Representative to join our Westpac Group team in Kogarah. This is an excellent opportunity to start your career in banking and grow with us.

As a Customer Connect Banker, you'll be responsible for servicing and fulfilling banking needs of customers quickly, accurately, and efficiently on a range of general banking enquiries. You'll respond to inbound calls and provide outstanding service to our banking customers on each and every call.

You'll work across our operating hours Monday to Friday 8:00 AM to 8:00 PM, helping customers with their general banking questions, account maintenance, technical enquiries, as well as servicing specific products like credit cards and deposits.

About the Role

This role requires strong communication skills and the ability to navigate numerous systems to support our customers. We're looking for people who thrive in a corporate and professional working environment, can adjust to a high-paced KPI environment, and are happy to commute and work onsite at our Kogarah Office.

The ideal candidate will have at least 12 months customer service experience (any industry) and be passionate about delivering exceptional customer service.

What's in it for Me?
  • We offer a competitive salary of around $60,000 per annum, plus superannuation.
  • We provide full training from day one to ensure your success in the role.
  • You'll have the opportunity to work overtime, with penalty rates applying.
  • We offer flexibility to work from home 3 days a week post-training.
  • We invest in our employees' learning and development, providing RG146 national accreditation and incremental salary increases as you progress through the training journey.
About Us

We aim to create a supportive culture and inclusive work environment that values diversity and flexibility. As an equal opportunity employer, we welcome candidates from all backgrounds and ages.

We're committed to creating better futures together and believe that everyone deserves a fair go. If you're passionate about delivering exceptional customer service and want to grow with a leading Australian bank, we'd love to hear from you.



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