Service Operations Manager

3 weeks ago


Sydney, New South Wales, Australia Healthdirect Australia Full time

At Healthdirect Australia, we are dedicated to creating a healthier Australia.

We are seeking an experienced Service Operations Manager to join our team in ensuring the efficient operation of our services.

The successful candidate will be responsible for managing operational requirements and reporting, providing high-quality analysis of contact centre performance, and working with service providers to maintain contract adherence.

The ideal candidate will have 2 years' experience as an operations lead in a contact centre environment, experience with contact centre technologies, and strong project management and co-ordination skills.

We offer flexible work arrangements, 14 weeks company Paid Parental Leave, a multi-dimensional wellbeing program, and individual curated learner journeys.

Salary: AU$70,000 - AU$90,000 per annum, dependent on experience.

This is an exciting opportunity to join a dynamic organisation that values diversity and inclusion.



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