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Product Development Specialist

2 months ago

Sydney, New South Wales, Australia Wisetech Global Limited Full time

About the Role:

We are seeking a highly skilled Product Development Specialist to join our team at WiseTech Global Limited. As a Product Development Specialist, you will play a key role in the development and implementation of our sales CRM product, working closely with our customers, UX designers, and development teams to deliver high-quality solutions.

Key Responsibilities:

  • Evaluate user needs and pain points to identify improvement opportunities
  • Investigate and propose solutions to complex issues
  • Write technical requirements for the development team for new features and functionalities
  • Assess existing functionality, evaluate inefficiencies, and recommend areas for improvement
  • Work collaboratively with customers, UX designers, and development teams throughout the lifecycle for new features
  • Develop customer-facing product supporting content and release notes
  • Deliver high-quality customer service in the form of 2nd line support

Requirements:

  • Excellent understanding of enterprise sales lifecycle and challenges
  • Strong understanding and experience in new product and feature development processes, and conceptualising solutions from ideation through to deployment
  • Excellent communication skills to liaise with internal and external teams to gather and breakdown requirements
  • Experience in writing detailed design documents as well as test scripts for the development team to deploy new features/enhancements
  • Experience in writing user-facing content and release notes

About WiseTech Global Limited:

We build leading technology solutions that help the logistics industry move goods globally. Our customers include the world's largest logistics companies. Our innovations and global technology enable, improve, and empower the world's supply chains. We are a global team of passionate people enabling and empowering the supply chains of the world.