Professional Services Consultant

5 days ago

Sydney, New South Wales, Australia Proofpoint Full time
About the Role

We are seeking a highly motivated and proactive Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our customers.

Key Responsibilities
  • Engage with Proofpoint customers as a product expert to implement our solutions, typically via web conferencing tools.
  • Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
  • Manage a significant case load of varying customer and project types concurrently.
  • Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation.
  • Deliver product (including administrative and UI) knowledge transfer to customers and partners.
  • Drive high levels of customer satisfaction.
  • Be a strong voice for your customers into the Marketing, Product and Engineering teams to improve the product.
  • Coordinate with multiple parties -- internal departments as well as the customer --to ensure timely and satisfactory resolution to technical issues, and completion of projects.
Requirements
  • 5+ years industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support.
  • Experience in large systems design and enterprise email environments (Exchange/M365, and G Suite).
  • LINUX system administration experience.
  • Understanding of Internet protocols and how they work, particularly HTTP(S), SMTP, and IMAP.
  • Strong understanding of RFC 822 and Sendmail.
  • Proficiency in Directory protocols (LDAP, Windows AD, and Azure AD).
  • Working knowledge of authentication methodologies (SAML).
  • Knowledge of networking topology, TCP/IP protocol, and components (firewalls, routers, etc.).
  • Comfortable presenting and explaining technology to individuals with low technical expertise.
  • Patient under pressure.
  • Must be able to thrive in a fast-paced environment.
  • Scripting (PERL, Python, Shell) experience a plus.
About Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team.

We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation. We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life.

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