Overnight Operations Manager
7 days ago
The Tasman, A Luxury Collection Hotel
The Tasman, a Luxury Collection Hotel, Hobart, is a distinguished establishment located near the waterfront, offering a blend of Modern Contemporary, Art Deco, and Heritage architecture. With 152 elegantly designed guest rooms and suites featuring restored elements and exclusive artwork from local talents, The Tasman embodies the essence of the locale.
The Opportunity
We are currently seeking a dedicated and experienced Night Duty Manager who is passionate about delivering exceptional guest experiences while managing administrative tasks and communications effectively.
If you possess a background in a similar capacity, are an adept organizer, can manage multiple tasks, pay attention to detail, and handle challenges with composure and professionalism, this role may be an excellent fit for you.
Key Responsibilities
As a Night Duty Manager, your responsibilities will include:
- Facilitating guest check-ins and check-outs, managing room assignments, and processing late check-out requests while ensuring secure payment and room key activation.
- Delivering consistent and outstanding guest experiences in all interactions.
- Utilizing strong interpersonal and communication skills to lead and motivate team members, promoting sound financial and business decision-making.
- Overseeing daily operations and managing staff, stepping in to perform duties as needed.
- Fostering open and collaborative relationships within the team.
- Analyzing financial reports and performance data to assess productivity and identify areas for improvement.
- Assisting in resolving guest issues, whether they arise directly or through Guest Relations.
- Ensuring timely processing of chargebacks and rebates.
- Addressing complaints and resolving conflicts through effective negotiation.
- Maintaining strong interdepartmental relationships to support operational goals and expedite problem resolution.
Candidate Profile
- Previous experience as a Front Office Duty Manager is essential.
- Exceptional communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Excellent organizational and time management skills.
- Ability to connect emotionally with guests and provide superior service.
- Experience in conflict resolution.
- Flexibility to work a rotating 24-hour schedule, including weekends and public holidays.
- Familiarity with OPERA property management system is advantageous.
- Must possess full working rights for Australia.
To Apply
If you believe you are well-suited for this position, we encourage you to submit your application. We appreciate your interest and the effort involved in the application process. Only those selected for an interview will be contacted.
Benefits and Rewards
- Be part of a supportive and experienced team.
- Unique opportunity to contribute to a pre-opening team.
- Access to generous benefits and discounts across all Marriott properties worldwide.
- Opportunities for career growth and professional development.
- Participation in wellbeing programs and initiatives.
- Enjoy a relaxed lifestyle with access to world-class events.
Marriott International is an equal opportunity employer, committed to fostering a diverse workforce and an inclusive culture. We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.
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