Business Excellence Manager

1 day ago


Camberwell, Victoria, Australia coles Full time

At Coles Group, we're not just a leading retailer - we're a team of innovators, problem solvers, and community leaders.

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed company on the ASX with 120,000 team members and a portfolio of iconic brands. Our Technology team is at the forefront of this growth, driving digital transformation and shaping the future of retail.

This exciting opportunity has arisen for a Business Excellence Manager to join our Technology team. As a key member of our leadership group, you will be responsible for managing and driving cost optimisation and business improvement initiatives across the Technology portfolio.

You will communicate alignment of initiatives with the Technology strategic roadmap and objectives to executive and senior level stakeholders, ensuring seamless collaboration and coordination across departments.

Your expertise in business transformation, service improvement, or business improvement projects, particularly in a technology environment, will be highly valued. You will leverage your analytical and problem resolution skills to identify opportunities for process optimisation and supply chain improvements, working closely with stakeholders to gather requirements, prioritise initiatives, and measure progress.

Key responsibilities include:

  • Helping key stakeholders understand the objectives of key cost optimisation and business improvement initiatives
  • Identifying opportunities to optimise existing processes within technology operations and partnering with the business to identify opportunities for supply chain improvements
  • Collaborating with stakeholders across various departments to gather requirements, prioritise initiatives, and ensure alignment with business objectives
  • Establishing key performance indicators (KPIs) and metrics to measure the effectiveness of automation initiatives and track progress


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