Business Transformation Manager

2 weeks ago


Camberwell, Victoria, Australia coles Full time

We’re looking for a highly skilled Business Transformation Manager to join our Technology team at Coles Group. In this role, you will be responsible for managing and driving the planning and delivery of cost optimisation and business improvement initiatives for the Technology portfolio.

As a key member of our team, you will communicate alignment of initiatives with the Technology strategic roadmap and objectives to executive and senior level stakeholders. Your key responsibilities will include:

  • Helping stakeholders understand the objectives of key cost optimisation and business improvements initiatives.
  • Identifying opportunities to optimise existing processes within technology operations and partnering with our business to identify opportunities to optimise the supply chain, including inventory management, warehousing, logistics, and fulfillment.
  • Collaborating closely with stakeholders across various departments to gather requirements, prioritise initiatives, and ensure alignment with business objectives.
  • Establishing key performance indicators (KPIs) and metrics to measure the effectiveness of automation initiatives and track progress towards goals.
  • Building trust with key stakeholders and protecting and enhancing Coles' reputation with customers, stakeholders, regulators, and media.
  • Accountable for personal and team compliance with internal company policies, procedures, and codes, as well as all applicable external laws, regulations, standards, and industry codes.

Requirements for this role include at least 5 years' experience with Business Transformation, Service Improvement, or Business Improvement projects in a technology environment, as well as expertise in metrics to measure, influence, and initiate change and behaviours that directly impact customer success. If you are a passionate people leader with excellent analytical and problem resolution skills, we encourage you to apply for this exciting opportunity.



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