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Technical Support Specialist
4 weeks ago
About the Role
The Technical Support Specialist is responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Integration product and ensuring timely updates for customers. The ideal candidate has experience troubleshooting enterprise-level software and applications, and enjoys working with customers.
About You
Basic Qualifications (essential):
- 3+ years' experience in a customer-facing Support Analyst role.
- Able to read, write, and speak Japanese.
Other Qualifications:
- Experience troubleshooting enterprise software.
- Have attention to detail and deep understanding of support best practices.
- Proven ability to balance multiple priorities and communicate across organizational boundaries.
- Excellent analytical and problem-solving skills.
- Exceptional written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability.
- Ability to assess business impact and prioritize work with the right level of urgency for customer needs.
- Demonstrate initiative, flexibility, and provide complete follow-through on areas of responsibility.
The following skills would be highly valued (favourable, but not essential):
- Previous experience or knowledge of finance and/or financial planning software applications or integrations.
- Bachelor's/Master's degree or foreign equivalent degree in Business, Management Information Systems, Computer Science, or a related field or equivalent work experience.
- Working knowledge of SQL and DBMS.
- Technical skills in the following: Web Services / API, ETL, Pentaho, Integration Implementation or Support, ELK / any log aggregation tool.
