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24/7 Service Technician
2 months ago
CDC Data Centres is a leading operator of sovereign, secure, world-class data centre facilities in Australia.
Headquartered in Canberra, we have multiple facilities in the ACT, NSW, and New Zealand, providing secure data centre configurations that support co-location, containerised, and hyperscale compute environments with high-speed carrier-grade networks.
We are passionate about creating an inclusive workplace that promotes and values diversity, attracting, retaining, and growing the world's best data centre team.
About the RoleThis role supports a broad team responsible for the maintenance, repair, and incident response of critical services and systems covering Electrical, Mechanical, and Fire.
The Service Technician - Shift Team role will be the first to respond to alerts and alarms, assign severity, prioritise rectification, and determine whether escalation is required to third-party contractors.
Shift team members will proactively perform inspections to ensure all critical infrastructure is operating as designed and identify any possible risk to the infrastructure and buildings.
The position will monitor critical infrastructure 24 hours a day, 7 days a week, and be able to make quick decisions on prioritizations and escalations based on experience.
The shift team assists with the monitoring of all contractors conducting critical work and ensures strict adherence to pre-defined MOPs.
Key Responsibilities- Respond quickly to all service requests and emergency faults.
- Undertake initial fault finding on equipment, determine the cause, and implement remediation of the fault.
- Provide estimated timelines for repairs with key internal teams to coordinate communications with clients.
- Undertake critical switching in the event of a failure to ensure no disruption to critical services.
- Ensure all planned contractor maintenance activities are completed in accordance with the MOP and CDC policies.
- Timely handover of work to ensure a clean transition between shifts.
- Undertake daily site reviews to ensure all infrastructure is operating correctly.
- Assist with addressing issues identified within maintenance reports.
- Communicate all identified risks immediately as they are identified.
- Provide support to clients as required or directed by management.
- Enforce safe work practices in accordance with CDC policy and procedures.
- Assist with writing procedures for critical maintenance and emergency operations.
- Assist with BAU operations.
- Trade or tertiary qualification in Electrical, Refrigeration, Mechanical, Mechatronics, Fire, or Telecommunications.
- 2+ years of trade or critical facilities experience.
- Prior experience in critical infrastructure environments and adhering to strict procedures and policies.
- Prior experience operating Building Management Systems (BMS) or Energy Management Systems (EMS).
- Exposure to data centre equipment, including CRAC units, UPS, Generators, Fire, etc.
- Demonstrated experience in managing all site critical infrastructure to ensure continuity of services with no disruption to clients or standard business operations.
- Demonstrated experience in utilising electronic monitoring systems to proactively monitor site conditions, respond to alerts and alarms, generate reports, and assist in root cause analysis.
- Strong documentation skills with experience in accurate and timely creation of incidents on internal incident management systems.
- Strong technical fault-finding skills.
- Experience in identifying improvements to processes and procedures related to the response and maintenance of critical services.
- Demonstrated experience in escalating all critical service issues within the facilities that have the potential to impact clients or result in reduced redundancy.
- Experience in assisting senior staff with root cause analysis reporting of equipment failures with suppliers and contractors.
- Demonstrated experience in ensuring all contractors maintaining or operating critical infrastructure are undertaking all activities in accordance with processes and procedures.
- Demonstrated ability to communicate complex technical information to a non-technical audience.
- Demonstrated ability to speak confidently and communicate clearly with management and customers.
- Demonstrated ability to work well under pressure in the event of a system failure.
- HV Electrical Switching Certification.
- Work Health Safety Certification.
- Prior experience with a commercial Data Centre provider in a similar role.
- Prior experience in supervision or coordination of staff, contractors, and suppliers qualified to operate or maintain critical infrastructure and prioritising staff workload.
- Low Voltage rescue.
- First Aid Qualification.
- Australian citizenship and ability to obtain an NV1 Security Clearance.
- Comply with CDC Policies and Procedures.
- Work on a rotational 12-hour shift roster 2 days - 2 nights - 4 off.
