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Transport Operations Manager
2 months ago
About the Role
DP World Australia is seeking a highly skilled Transport Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing the transport operation for our clients using DP World's assets and systems.
Key Responsibilities
- Manage the day-to-day operation of all transport services, ensuring timely and efficient delivery of goods to our clients.
- Identify and mitigate risks associated with transport, ensuring compliance with regulatory requirements.
- Lead by example and identify areas of improvement, implementing process changes to enhance efficiency and productivity.
- Investigate new ways and processes to manage day-to-day activities and improve automation, reducing costs and improving customer satisfaction.
- Eliminate unrecoverable costs and ensure all team members are working towards customer satisfaction targets.
- Understand costs for services and look for cost reductions, providing recommendations to management.
- Help the team and transport service providers troubleshoot problems, ensuring seamless delivery of services.
- Book and manage transport of all shipments for our clients with appointed service providers, maintaining accurate records and providing activity reporting.
- Maintain and update records of all shipments, providing key dates and activity reporting to clients.
- Request and provide documents and electronic messages to transport providers within the required timeframe.
- Update the system with delivery and dehire dates, as well as any notes that are relevant to the operation.
- Manage the client code in our operation system with all current information.
- Monitor Customs Clearance and other regulatory releases (DAWR).
- Provide the highest level of customer service to the client by being responsive, cooperative, and knowledgeable with regards to the client's business and the global import/export market.
About You
We are looking for a highly skilled and experienced Transport Operations Manager who possesses the following:
- 3-6 years' experience in transport operations or similar roles.
- 1-2 years in customer-facing roles.
- Excellent understanding of the supply chain from an Australian perspective.
- Strong customer service skills and attention to detail.
- Experience managing customer requirements for transportation (import and export shipments).
- Demonstrated ability to work and solve issues independently.
- Cargowise (Wise-Tech) experience and knowledge advantageous.
As we provide an essential service to the Australian economy, we require candidates to be able to demonstrate that they are vaccinated against COVID-19.
Supporting Equality
DP World Australia is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
