Operational Service Coordinator

1 week ago

Wollongong City Council, Australia beBeeAdministrative Full time $55,000 - $83,000
Administrative Support Role

We are seeking a highly skilled administrative professional to join our team. As an Administrative Support Officer, you will be responsible for performing and coordinating various administrative tasks across our operations.

Key Responsibilities:

  • Coordinate and perform administrative tasks to ensure smooth day-to-day operations
  • Maintain accurate records and process fees in accordance with established procedures
  • Execute critical tasks including Unclaimed Super Monies and Lost Member processing
  • Participate in User Acceptance Testing (UAT) and support platform enhancements
  • Investigate and resolve exceptions to ensure service delivery meets quality, SLA, and compliance standards
  • Assist in identifying and implementing improvements to processes and systems
  • Support reporting activities and contribute to service performance assessments
  • Collaborate with internal teams and external stakeholders to ensure seamless operations

Required Skills and Qualifications:

  • Strong attention to detail and analytical mindset
  • Proficiency in Microsoft Excel and Word, with ability to learn new technologies quickly
  • Excellent communication and interpersonal skills, with ability to work effectively in a team
  • Demonstrated initiative and problem-solving ability, with willingness to learn and adapt
  • Formal qualifications or willingness to complete relevant courses within 12 months
  • Experience in superannuation or financial services is advantageous, but not essential

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