
Operational Service Coordinator
6 days ago
We are seeking a highly skilled administrative professional to join our team. As an Administrative Support Officer, you will be responsible for performing and coordinating various administrative tasks across our operations.
Key Responsibilities:
- Coordinate and perform administrative tasks to ensure smooth day-to-day operations
- Maintain accurate records and process fees in accordance with established procedures
- Execute critical tasks including Unclaimed Super Monies and Lost Member processing
- Participate in User Acceptance Testing (UAT) and support platform enhancements
- Investigate and resolve exceptions to ensure service delivery meets quality, SLA, and compliance standards
- Assist in identifying and implementing improvements to processes and systems
- Support reporting activities and contribute to service performance assessments
- Collaborate with internal teams and external stakeholders to ensure seamless operations
Required Skills and Qualifications:
- Strong attention to detail and analytical mindset
- Proficiency in Microsoft Excel and Word, with ability to learn new technologies quickly
- Excellent communication and interpersonal skills, with ability to work effectively in a team
- Demonstrated initiative and problem-solving ability, with willingness to learn and adapt
- Formal qualifications or willingness to complete relevant courses within 12 months
- Experience in superannuation or financial services is advantageous, but not essential
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