Mail and Courier Operations Specialist

1 week ago

Canberra, ACT, Australia beBeeService Full time $60,000 - $80,000
Job Description

We are seeking a reliable and highly motivated Customer Service Team Member to join our team in Canberra.

This is an exciting opportunity to work in a fast-paced environment, providing exceptional customer service and ensuring the efficient handling and sorting of mails.

  • Manage daily mail and courier operations with attention to detail and accuracy.
  • Respond to customer phone and email enquiries in a timely and professional manner.
  • Maintain office equipment, supplies, and stationery to ensure a smooth day-to-day operation.
  • Update databases and presentation materials to keep information up-to-date.
  • Coordinate courier bookings and lodgements with various companies.
  • Perform light cleaning duties and assist with ad-hoc administration tasks as needed.

To succeed in this role, you will need to demonstrate:

  • A positive can-do attitude and high level of reliability.
  • Excellent administrative, time management, and organisational skills.
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and clients.
  • A keen eye for detail and accuracy, with a good level of computer literacy.

Key skills and experience include:

  • Good knowledge of MS Office and ability to quickly learn new technology.
  • Previous customer service experience, particularly in a fast-paced environment.

Requirements

  • High school diploma or equivalent.
  • Relevant work experience in customer service.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure to achieve stringent service standards.

What We Offer

  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.

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