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Rural Customer Support Specialist
2 months ago
This role is responsible for providing exceptional customer support to rural customers, ensuring timely and thorough resolution of their inquiries and issues. The successful candidate will be a key member of the Customer Support team, working closely with other departments to deliver outstanding service and support.
Key Responsibilities- Deliver high-quality customer support, prioritizing first contact resolution and ensuring customer satisfaction.
- Investigate and resolve customer inquiries and issues, providing clear and concise communication and solutions.
- Collaborate with other teams to identify business improvements and implement risk control measures.
- Contribute to maintaining a safe and sustainable work environment.
- Substantial work experience in customer support or a related field.
- Qualifications equivalent to a Certificate III/IV or secondary education with relevant vocational training.
- Strong problem-solving skills and ability to manage multiple tasks in a dynamic environment.
- Excellent communication and interpersonal skills, with a customer-first mindset.
Coliban Water offers a competitive salary and conditions, as per the Coliban Water Enterprise Agreement 2021 Band 2. The successful candidate will also receive a monthly accrued day off, time off over Christmas, and generous parental, carer, and workplace study leave policies.
We are committed to creating a diverse and inclusive workplace, where all employees feel valued and supported. If you are passionate about delivering exceptional customer service and working in a dynamic team, we encourage you to apply for this exciting opportunity.
