Team Leader

1 week ago


Australia Deaf Connect Full time
About the Role

This is a pivotal position within the Contact Centre operations, focusing on team achievement of sales targets, quality of customer service, and completion of agreed marketing strategies.

As a key member of the sales team, you will be responsible for the effective operation of systems and processes that support the organisation's programs and services, with a focus on quality and continuous improvement.

Main Responsibilities
  • Lead weekly team meetings, setting goals and priorities.
  • Manage customer complaints, working alongside multiple teams where required.
  • Generate, analyze, and interpret operational reports, providing recommendations to management.
  • Oversee the learning and development of the frontline team, including onboarding programs, ongoing performance reviews, and coaching to ensure consistent development and improvement in frontline performance.
About You

We are seeking an experienced, empathetic, and results-driven leader to join our growing team. You will be someone who:

  • Has strong communication and time management skills.
  • Can juggle and prioritize multiple tasks while achieving targets set.
  • Has excellent internal and external relationship management skills.
  • Is passionate about helping others and delivering excellence.
  • Is willing to learn, develop, and grow within the role.
  • Has a high level of professional customer service experience and empathy.
Requirements
  • Tertiary qualifications in marketing, communications, or a related discipline.
  • An understanding of the community or not-for-profit sector.
  • Auslan skills or a willingness to learn.
  • A cover letter or a link to an Auslan video recording outlining how your skills and experience meet the position requirements.
  • An up-to-date resume including your name, contact details, employment history, and qualifications.

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