Team Leader

1 week ago


Australia Sedgwick Claims Management Services Ltd Full time
About the Role

We are seeking an experienced Team Leader to join our Liability Claims Management team at Sedgwick Claims Management Services Ltd. As a Team Leader, you will play a critical role in ensuring that claims are managed efficiently and effectively, with a focus on customer satisfaction and cost outcomes.

Key Responsibilities
  • Lead and manage a team of claims handlers to ensure they are equipped to deliver high-quality customer service and meet performance targets.
  • Develop and implement strategies to improve customer satisfaction and reduce claims costs.
  • Collaborate with senior management to identify and address areas for improvement in the claims process.
  • Provide coaching and training to team members to enhance their skills and knowledge.
  • Monitor and analyze claims data to identify trends and areas for improvement.
  • Develop and maintain relationships with clients and stakeholders to ensure their needs are met and expectations are exceeded.
Requirements
  • 2+ years' experience in a leadership role, preferably in claims management or a related field.
  • Strong knowledge of claims management principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and identify trends.
  • Strong problem-solving and decision-making skills.
What We Offer

Sedgwick Claims Management Services Ltd offers a competitive salary and benefits package, as well as opportunities for professional development and career advancement.


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