Enterprise Strategic Advisor

3 days ago

Sydney, New South Wales, Australia beBeeStrategic Full time $120,000 - $140,000
Drive Customer Success as a Strategic Advisor

We are seeking an experienced Strategic Advisor to lead client value realization for top enterprise customers across China, Japan, ANZ, and South Asia. You will act as the senior-most post-sales advisor, working closely with C-level stakeholders to design and deliver solutions that drive retention and growth.

Key Responsibilities
  • Help drive Gross Revenue Retention (GRR) for Enterprise accounts in APAC
  • Partner with Client Success and Sales teams to drive executive alignment, product adoption, and renewal success.
  • Partner with our most strategic and high-priority customers, assessing their implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability and feature adoption.
  • Serve as a trusted technical SME within the broader Customer Success organization, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership and product best practices.
  • Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions.
  • Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.
  • Collaborate with internal and external partners, fostering connections that drive customer success, product improvement and overall business growth.
  • Uncover new and evolving use cases and buying centres.
  • Act as the voice of the customer to influence product development and roadmap
  • Deliver thought leadership in client forums and regional events
What We're Looking For
  • 8+ years in enterprise account management, consulting, or SaaS customer success
  • Familiarity with APIs and integrations. Knowledgeable in data structuring and data architecture. Ability to become a platform expert.
  • Experience working with C-level stakeholders in China, Japan, ANZ, and SEA, ideally with consumer intelligence, marketing, communications and/or PR personas
  • Strong understanding of enterprise SaaS value drivers (esp. analytics, media intelligence, data)
  • Exceptional communication, commercial judgment, and problem-solving skills
  • Comfortable navigating matrixed global organizations
Why Join Us?
  • Enjoy flexible paid time off options for enhanced work-life balance.
  • Gym & wellness allowance through our partnership with ClassPass.
  • Community Outreach Days get involved & undertake charity work or volunteer as paid days off, based on employee tenure.
  • Car Lease Benefit partnered with Autopia, the perk of novated leasing, a tax-effective way to own and run a car.
  • Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
  • Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
  • Energetic work environment with a hybrid work style, providing the balance you need.
  • Benefit from our family leave program, which grows with your tenure at Meltwater.
  • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

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