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Customer Solutions Expert
3 weeks ago
We're looking for a highly skilled Customer Solutions Expert to join our team in Brisbane, Queensland. This is a critical role that involves working with customers to understand their needs and find solutions that make a positive impact.
About the RoleAs a Customer Solutions Expert, you'll play a key part in delivering exceptional customer experiences. You'll work closely with a talented team of professionals who are passionate about growing, learning, and doing great work together.
- Your Day-to-Day:
- You'll be responsible for connecting with customers, listening to their concerns, and finding solutions that meet their needs.
- You'll own each interaction, ensuring that customers feel valued, supported, and understood.
- You'll collaborate with your team to achieve shared goals and objectives.
- You'll be a brand ambassador, showcasing our commitment to honesty, fairness, and simplicity.
To succeed as a Customer Solutions Expert, you'll need:
- A natural ability to communicate effectively with people from diverse backgrounds.
- Calm under pressure and skilled at finding creative solutions.
- Eager to learn and grow in a fast-paced, supportive environment.
- A team player who believes great work happens when we work together.
- Experience in customer service is a plus, but your heart and mindset matter most.
- A goal-getter who's motivated by achieving targets and KPIs.
We offer a range of perks to support your wellbeing and career growth:
- You'll get rewarded for your hard work and contributions.
- We've got your back - take extra leave options, volunteer for a cause you care about, or purchase extra leave when life gets tough.
- Level up anytime - whether you're into learning new skills or climbing the career ladder, we've got loads of programs and workshops to help you grow.
- Make a real impact - join our social responsibility crew and get involved in volunteering, fundraising, and supporting causes that fire you up.
- Your wellbeing is our priority - mental health support, fitness discounts, and more to keep you feeling your best every day.
- Party with a purpose - we celebrate wins big time, with fun events, family days, and epic annual parties where everyone's invited.
- Spend less, save more - discounts on insurance products, plus exclusive deals with top retailers and restaurants nationwide.
