Medical Reception Professional

1 day ago

NewcastleMaitland, Australia beBeeCustomerService Full time $50,000 - $80,000
Administrative Assistant - Medical Reception

As a key member of our administrative support team, you will provide exceptional customer service and play a vital role in ensuring the smooth operation of our medical practice.

Key Responsibilities:
  • Greeting and Welcoming Patients: Provide a warm and welcoming experience for patients and manage patient inquiries and bookings efficiently.
  • Exceptional Customer Service: Address patient concerns in a professional and empathetic manner, demonstrating excellent communication and interpersonal skills.
  • Patient Records Management: Manage patient records, including updating medical histories and processing new patient registrations accurately and efficiently.
  • Medical Billing and Insurance Claims: Assist with medical billing and process insurance claims with minimal errors.
  • Reception Area Maintenance: Maintain a clean and organised reception area, contributing to a positive and supportive work environment.
  • Administrative Support: Provide general administrative support to the medical team as required, prioritising tasks and working efficiently under pressure.
Requirements:
  • Previous Experience: Previous experience as a medical receptionist or in a customer service-oriented role in the healthcare industry is highly desirable.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to interact with patients, medical staff, and other stakeholders in a professional and empathetic manner.
  • Organisational and Multitasking Abilities: Strong organisational and multitasking abilities, with the ability to prioritise tasks and work efficiently under pressure.
  • Computer Applications: Proficiency in using medical practice management software and other relevant computer applications.
  • Interest in the Medical Field: A genuine interest in the medical field and a commitment to providing high-quality patient care.

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