Dynamic System Administrator

2 weeks ago

Sydney, New South Wales, Australia beBeeExpert Full time $90,000 - $125,000

Dynamics 365 Support Expert

Our business is a leading Microsoft Partner specialising in Dynamics 365. We have quickly made our mark as a safe pair of hands for customers' D365 implementations.

Position Overview

The position involves providing advanced functional support and expertise on Microsoft Dynamics 365 Customer Engagement (CE) applications. This role involves troubleshooting and resolving issues, configuring and customizing the platform, and ensuring that clients maximise the value of their Dynamics 365 CE investments.

Key Responsibilities
  1. Functional Support: Provide functional support for Dynamics 365 CE applications, addressing issues related to configuration, customization, workflows, and integrations.
  2. Issue Resolution: Troubleshoot and resolve functional problems, logging and managing support tickets through to resolution.
  3. Client Communication: Maintain clear and effective communication with clients, understanding their needs and providing timely updates on issue resolution.
  4. Configuration and Customization: Configure and customize Dynamics 365 CE as per business requirements, including entity creation, form customization, and workflow automation.
  5. Training and Documentation: Provide training to users on Dynamics 365 CE functionalities and create comprehensive documentation for processes and configurations.
  6. Continuous Improvement: Identify opportunities for system and process improvements and collaborate with development teams to implement changes.
  7. Compliance and Best Practices: Ensure all configurations and customizations comply with Microsoft best practices and organisational guidelines.

Benefits: Excellent remuneration and employee benefits are provided. You will also have access to an online learning tool to ensure you shape your career path.

Requirements:

  • Right to work in either Australia or New Zealand.
  • Experience: Minimum of 3 years of experience in supporting and configuring Dynamics 365 CE applications.
  • Technical Skills: Proficient in Dynamics 365 CE configuration, customization, and administration, including PowerApps and Power Automate.
  • Problem-Solving: Strong analytical and problem-solving skills with the ability to diagnose and resolve functional issues efficiently.
  • Communication: Excellent verbal and written communication skills, with the ability to convey technical information to a non-technical audience.
  • Customer Focus: Strong client-facing skills, with a focus on delivering exceptional support and service.
  • Relevant Microsoft certifications.

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