Senior Case Manager

2 months ago

Perth, Western Australia EML Australia Full time

EML Australia is a leading provider of workers compensation and personal injury claims management services. Our mission is to empower individuals to return to work through ongoing support and guidance.

The Opportunity

We are seeking a skilled and empathetic Senior Case Manager to join our team in Perth or Brisbane. As a key member of our team, you will be responsible for proactively managing end-to-end workers compensation claims, including disability management aspects within the legislation or policy in a Self-Insured environment.

Your Responsibilities

  • Develop and implement strategies to achieve optimal outcomes and minimize claim costs.
  • Collaborate with internal and external stakeholders to progress strategies and actions.
  • Assess liability and recovery aspects relevant to the legislation or policies while conducting ongoing reviews of entitlements and payments.
  • Manage rehabilitation providers and approve rehabilitation plans/wellness plans in accordance with self-insurance guidelines.
  • Conduct health promotion activities to enhance customers' wellbeing and empower them to participate in their own treatment and recovery.

About You

  • Demonstrated experience in workers compensation claims management.
  • An empathetic, resilient, and motivational approach to provide customer-centric support.
  • A driven professional with highly developed written and verbal communication skills.
  • Careful consideration to detail with a high concern for accuracy.
  • Strong stakeholder engagement and management.

What We Offer

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. Our benefits include:

  • A vibrant, collaborative, and innovative team culture.
  • Flexibility with the opportunity to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

We are an equal opportunity employer and celebrate diversity and inclusion. If this position is of interest to you, please apply now.

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