Crew Culture Leader

16 hours ago


Brisbane, Queensland, Australia Virgin Australia Airlines Full time

{"h1": "Leader Crew Culture - Cabin Crew (Brisbane)", "p": "At Virgin Australia Airlines, we're on a mission to make flying better than 'nice'. We're looking for a talented individual to lead our cabin crew team in Brisbane, ensuring our customers receive an exceptional experience every time they fly with us.", "ul": [{"li": "Lead a team of approximately 130 customer service professionals across cabin operations"}, {"li": "Work closely with our Customer Experience Managers to deliver a truly Virgin experience"}, {"li": "Proactively support and manage the health and wellbeing of all team members"}, {"li": "Develop and monitor team members' performance in line with Virgin Australia's strategic vision and purpose"}, {"li": "Drive motivation and engagement, fostering a strong team environment"}], "h2": "What you need to be successful:", "ul": [{"li": "Minimum year 12 qualifications or equivalent"}, {"li": "Leadership experience in leading large diverse teams in a fast-paced business"}, {"li": "Aviation experience in cabin operations"}, {"li": "Trusted people leadership capability"}, {"li": "Demonstrated ability to influence and engage business leaders"}, {"li": "Emotional intelligence; the ability to read, monitor and understand behaviours and respond to affect positive outcomes"}, {"li": "Ability to drive positive customer outcomes through a large diverse workforce"}, {"li": "Visible leadership"}, {"li": "Good understanding of working to the scope of an Enterprise Bargaining Agreements"}, {"li": "Strong understanding of change management principles, techniques and tools"}], "h2": "What we offer:", "ul": [{"li": "Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)"}, {"li": "Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide"}, {"li": "Cheaper hospitality, retail, technology, beauty and wellness services"}, {"li": "Free counselling and access to a wellbeing app to support your physical, mental, social and financial health"}, {"li": "\u2018Dress for Your Day\u2019 – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you."}]}


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