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Service Delivery Lead

1 month ago

Sydney, New South Wales, Australia Uniting Full time
Service Delivery Lead - Seniors Services Directorate

Uniting NSW.ACT - Sydney CBD

Competitive salary (from $151,800 pa)

As a Service Delivery Lead within the Seniors Services Directorate, you will play a pivotal role in ensuring exceptional service delivery to our aged care clients. Your leadership and expertise will be instrumental in guiding and supporting our dedicated teams, fostering an environment of continuous improvement and innovation.

In this dynamic role, you will have the opportunity to:

  • Lead and mentor a team of dedicated professionals, ensuring they receive the support and guidance they need to excel in their roles.
  • Collaborate with stakeholders to develop and implement strategies that enhance service quality and customer satisfaction.
  • Foster a culture of continuous improvement by identifying areas for growth and implementing effective solutions.
  • Ensure compliance with regulatory requirements and Uniting's policies and procedures.
  • Represent Uniting at industry events and forums, championing our commitment to excellence in aged care services.

To succeed in this role, you will need a proven track record in leading and managing teams within the aged care or healthcare sector. Excellent communication and interpersonal skills are essential, as you will be working closely with clients, families, and diverse stakeholders. A tertiary qualification in a relevant field is highly desirable.

At Uniting, we offer a supportive and inclusive work environment, competitive remuneration, and opportunities for professional growth and development. If you are passionate about delivering exceptional aged care services and want to be part of a dynamic and values-driven organization, apply now and take the next step in your career with Uniting NSW.ACT.

For more information about Uniting and the rewarding opportunities we offer, visit careers.uniting.org.