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Team Leader

2 months ago

sunshine coast, Australia My Home Care Group Full time

Job Summary:

My Home Care Group is seeking a highly skilled and experienced Field Staff Team Leader to join our team. As a Field Staff Team Leader, you will play a critical role in ensuring the delivery of high-quality client-centric services that align with our organization's vision and values.

Key Responsibilities:

  • Leadership and Team Management: Lead and motivate a team of community support workers to achieve exceptional client outcomes and business objectives.
  • Client Relationships: Establish and maintain positive relationships with internal and external stakeholders, including clients, families, and guardians.
  • Guidance and Mentoring: Provide ongoing guidance, mentoring, and training to community support workers to enhance their skills and knowledge.
  • Documentation and Reporting: Complete documentation and administrative reporting as required to ensure compliance and quality standards.
  • Recruitment and Onboarding: Assist in the recruitment, onboarding, and induction of new staff to achieve client and business objectives.
  • Operational Management: Manage and lead the day-to-day operations of the team, including the recruitment, training, and induction of support workers and nurses.
  • Client Feedback and Complaints: Manage client service feedback and complaints, ensuring that feedback processes are addressed and complaints are resolved.
  • Safety and Compliance: Maintain and encourage a safe work environment in accordance with Occupational Health and Safety legislation.
  • Staff Appraisal and Development: Conduct yearly staff appraisals to determine areas of improvement, recognize development and achievements, and provide opportunities for growth and development.

Requirements:

  • Experience: Proven experience working in aged care, community services, or disability services.
  • Certification: Certificate III or IV in aged care or community services.
  • Knowledge: Knowledge of Home Care Packages, Commonwealth Home Support Program, and Aged Care Quality Standards is highly desirable.
  • Leadership and Management: Experience managing field and/or remote work teams.
  • Problem-Solving and Critical Thinking: Strong problem-solving abilities with the ability to think critically.
  • Adaptability and Change Management: Ability and willingness to adapt to change and embrace new ideas.
  • Conflict Resolution and Communication: Experience with conflict resolution and positive business outcomes.
  • Team Culture and Development: Enthusiastic attitude with the capability to influence and develop a strong team culture.
  • Communication and Computer Skills: Strong written and verbal communication skills, with competent computer skills.